Terms & Conditions

Sales Agreement

Customers must be at least 18 years of age to place an order with Underground Computer Gurus. Please note that each order for digital goods is an offer by you to purchase digital goods from Underground Computer Gurus subject to these terms and conditions. Brent L. Warf is the owner and operator of Underground Computer Gurus.

1. Definitions

a) ‘Company’ means Underground Computer Gurus.
b) ‘Customer’ means any individual or corporate identity offering to purchase goods from the company.
c) ‘Digital Goods’ means any digital product licence key that the company has sold or is proposing to sell to the customer. All installation files (ISO, IMG, EXE etc.) are supplied free of charge to the customer.
d) ‘Agreement’ means any transaction or proposed transaction between the company and the customer relating to the sale/purchase of digital goods.
e) These terms and conditions shall apply to and be incorporated into every agreement between the company and the customer.
f) These terms and conditions supersede any previous terms and conditions of the company.
g) These terms and conditions shall take precedence over any terms and conditions of the customer and shall not be varied without the written consent of the company.

2. Price

The company shall be entitled to alter prices to correct errors or omissions.

3. Payment

a) Payment for all digital goods must be made in full, at the time of order, by credit or debit card.  Payment by other methods, for example by check or wire transfer must be agreed by the company in writing and the funds cleared into the company’s bank account prior to digital goods being emailed.
b) The company will not email digital goods before the credit/debit card transaction has been authorized.
c) The company will not email digital goods if it has any evidence or suspicion that a credit/debit card is being used fraudulently.
d) The company will pass on all information it holds about a customer on request by the police or other authorities where a credit/debit card has been used to commit fraud or any other crime.

4. Digital Goods

Under the Copyright Act of 1976, 17 U.S.C. § 109, goods are not “first sale,” and are covered by the exhaustion rule.

5. Email Delivery

While the company will do its utmost to keep to its promised email delivery dates, they are to be treated as estimates only. The company shall have no liability for any delay in email delivery or non-delivery or for any consequential loss. Delays due to circumstances outside the control of the company shall not entitle the customer to cancel any order or to refuse to accept email delivery.

6. Usage

Installation of the software is entirely customers’ own responsibility. Paid tech support by phone and remote desktop is given on the understanding that the customer has a basic level of computer proficiency, is able to understand concepts such as restarting a computer, and can follow technical instructions.

7. Cancellations and Refunds

a) Once you have received a product key by phone or email, the company will not accept its return.
b) Any advice that may have been provided by the company is purely for guidance and not to be relied upon. It is the customer’s responsibility to order the correct product.

8. Emergency Conditions

The company shall not be liable for failure to meet its obligations if such failure results from circumstances which could not have been contemplated and which are beyond the company’s reasonable control.